Interview With Tara Kelly From Canada

CEO and founder.

At SPLICE Software, we create better customer experiences through better communication. With SPLICE's automated communication solutions, you can create and send personalized messages that can be tailored to any use case — through whatever channel your customers prefer. And the best part? You'll save time, money, and improve your customer's experience.

We specialize in customer experience for Insurance, Retail, Finance, and Healthcare.

It is an honor to be recognized alongside so many other great leaders. Our team works hard to make a measurable difference for our clients and when our results speak for themselves as we are recognized it just feels really good, for me and for the team.

Being recognized on the international stage has been great for our business development team. We have seen increased traffic to our website, we have included it in our email signatures and it has been really nice to see our clients celebrate the win with us.

We understand that every business has different needs. One of our biggest challenges when it comes to development is ensuring that our solutions and products are customizable and practical. When it comes to marketing, our goal is to ensure we are providing enough information while still making things easy to read and understand.

We get ideas from everywhere, then we work through the idea and see if it really fits with our product suite. Then, we draw out the customer journey. Next, we ask ourselves, “can we really support that? what is the risk? What is the benefit to our clients? Where will this be in 3 years? In years? And perhaps most important, does this align with our mission and our values?

I like to say it’s not a business if you don’t have quality comprehensive health and life benefits for everyone on your team regardless of what country they live in. In all seriousness, success is when you take care of each other and your client, and you live your values while contributing to your community. I deeply believe we should always try to leave each other better than we found each other. Life is a journey and when we work together, we journey together - we leave a mark on one another. Hopefully, that mark holds beauty and value.

A deep passion to actually improve the customer experience.

There is tremendous support for research and development and we are very proud to be a Canadian company.

Being distant from our customers was hard, experiencing the pandemic differently made it necessary for us to truly up our empathy and adjust our processes for uncertainty.

The growing awareness that privacy and choice are key to a good relationship. As businesses work to have stronger relationships and loyalty with their customer base they are starting to respect customers who will give and take consent when they choose. Building this knowledge into workflows is key and an important step in re-establishing trust at a time when trust is at an all-time low.

Customer surveys and customer journey mapping. Walk a mile in their shoes! And get a mentor.

More partnerships, better data security, and more consumer awareness.

Lucy Stone – She just didn't quit and she made a lasting difference.

Marie Curie – She just kept following her research on radioactivity with an open mind.

Angela Ahrendts – For balancing brilliant and creative work, while balancing family and work in an honest way.

Oprah – For breaking barriers and lifting others

Stay curious, hire people smarter than you, live your values and trust your gut!