Aabhas Lal: Driving Customer Success and Growth at Securonix

What truly drives a company’s future? While many factors play a role, customer satisfaction stands at the heart of it all. For businesses to secure long-term success, they must do more than just meet expectations—they must make their customers feel genuinely valued. By staying attuned to their needs and consistently putting them first, companies can cultivate the trust and loyalty that fuel growth.

A fine example of exceptional leadership in customer success is Aabhas Lal, Director of Customer Success at Securonix, who has been instrumental in driving the company’s growth over the past three years. In 2022, his efforts were pivotal in securing substantial renewals and upsells, directly contributing to Securonix's multi-billion-dollar acquisition. His leadership fostered strong, long-term customer relationships while scaling strategies for effective product adoption. Following the acquisition, Aabhas introduced key initiatives in 2023, such as the Executive Sponsor Program and the Customer Health Score Program, both aimed at enhancing client engagement and ensuring proactive support.

In 2023, Aabhas Lal spearheaded the "Scaling Engagement Through Digital" initiative, implementing the Gainsight Customer Success platform to automate outreach and enhance personalized support for smaller accounts. This initiative elevated customer experiences and allowed his team to consistently support a broader client base. Under his leadership, 2024 saw remarkable progress, including a significant increase in customer satisfaction (CSAT) scores from 4.3 to 4.6, while also driving millions in cost reductions. Aabhas also introduced business outcome-focused solutions, such as threat hunting and insider threat detection, which boosted both customer adoption and annual recurring revenue (ARR).